Unable to send or receive emails

Unable to send or receive emails

Unable to send or receive emails

   

Check if the PC or laptop you are working on has valid Internet connection
or
Your mailbox could be full, therefore emails are not arriving in inbox
  1. Clear unnecessary emails from inbox
  2. Delete emails in Deleted items
  3. Clear Spam emails

It would be good to double check emails in G mails (online)
If the G mail online is showing incoming emails in Inbox, contact IT system administrator.
To access Gmail, follow instructions below:



  1. Open Google Chrome browser and on top right hand side, there is menu button (displayed as 9 dots as highlighted in the screenshot).
  2. Click on the menu button, there should be Gmail option displayed.
  3. Click on Gmail, then emails should load up in web version as below.


    • Related Articles

    • Adding an out of office message in emails

      To add an out of office message in your emails, follow the instructions: Open your emails online via Google Chrome or other web browsers. (See screenshot below) You will need to go to Google home page (www.google.co.uk) Once Gmail page has been ...

    • MS Outlook: Adding a signature block in emails

      Adding signature block in emails for Microsoft Outlook users only. To add a signature block in your emails, follow the process: Open Outlook Open “New Email” Ensure you are on message tab Signature option should be displayed in the middle When you ...

    • Designer Planner - Unable to book appointments due to currently being edited by existing user

      Error: Unable to book appointments due to currently being edited by existing user Resolution: Everyone to sign out from Planner                                                                                             Once everyone signs out, ...

    • Applications failing to open or unable to close unresponsive applications

      If you are experiencing issues trying to open up applications but nothing is being displayed in the screen, follow the procedure. Open Task Manager (via right click on Desktop toolbar and select Task Manager) or (click on Ctrl + Alt + Del keys and ...

    • SOP System - How to Change Password?

      If you know your existing SOP system password or you received email with new auto-generated password (after password reset attempt), then to update/change SOP system password, please follow the instructions below. Login to SOP system using your ...